Shipping & Returns

Shipping

We aim to process and ship all orders within 48hrs. You will receive confirmation via email when you order has been dispatched. We ship to any United Kingdom address using FedEx tracked delivery at a cost of £5. At this time we do not offer international shipping.

If you would like to pick up your order in person from our shop please call on 0207 642 2129 or email us at orders@generalsto.re and we can arrange your order.

Online orders can take up to two business days to arrive. Your dispatch confirmation email will give you an estimated delivery day.

Orders placed after 1pm on a Friday and on weekends will be dispatched on Monday at the earliest.

Returns

If for any reason you are unhappy with your order or have changed your mind you can return your delivery, provided we receive the goods in a saleable condition. We accept returns for 14 days after delivery or attempted delivery. Please contact orders@generalsto.re before returning your order. We are unable to reimburse outgoing or return postage costs.

If you have received damaged or faulty goods please get in touch and we will endeavour to rectify the situation.